Terms and Conditions BUL99 – Platform Usage Guidelines

1. Acceptance of Terms and Conditions

Welcome to bul99, an online entertainment platform offering casino games, Live Casino, and sports betting to users in Malaysia. By accessing, registering for, or using any part of the bul99 platform — whether via the website or mobile app — you hereby acknowledge that you have read, understood, and agree to be bound by all terms and conditions contained in this document.

These terms and conditions form a legally binding agreement between you as an individual user and BUL99 as the platform operator. If you do not agree with any part of these terms, you are required to discontinue use of our platform. Continued use following any amendments to these terms will be considered acceptance of the revised terms.

BUL99 reserves the right to update, amend, or replace these terms and conditions at any time without prior notice. It is your responsibility to review this document periodically to ensure you remain compliant with the latest version in effect.

2. Membership Eligibility

To register and use BUL99 services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old at the time of registration. BUL99 strictly prohibits the use of the platform by underage individuals.
• Acting in your own personal capacity, and not on behalf of any third party.
• Not included on any self-exclusion list or ban list imposed by any authority or platform.
• Not located in a region or jurisdiction where the use of online gambling platforms is prohibited by local law.
• Having full legal capacity to enter into a binding agreement.
• Not using a VPN, proxy, or any other method to conceal your actual location for the purpose of bypassing geographical restrictions.

BUL99 reserves the right to request identity verification (KYC) at any time, including during registration, when placing large bets, or during the withdrawal process. Members are required to submit the necessary documents within the specified timeframe to avoid account suspension.

3. Account Registration & Security

Each user is only permitted to hold one (1) account only at BUL99. Multiple account ownership by the same individual — even using different details — is strictly prohibited and will result in the suspension or closure of all associated accounts along with the forfeiture of all balances and bonuses.

During registration, you agree to:

• Providing truthful, accurate, current and complete information as required in the registration form.
• Updating your personal information whenever changes occur to ensure your account records remain accurate.
• Keeping your account password confidential and not sharing your login details with anyone, including family members.
• Take full responsibility for all activities that occur under your account, including transactions made by third parties who gain access due to your own negligence.

If you suspect your account has been accessed without authorization, please contact the bul99 support team immediately via live chat. bul99 is not responsible for any losses arising from unauthorized access caused by the account holder's own negligence.

4. Deposits, Withdrawals & Financial Transactions

BUL99 supports a variety of payment methods suited for users in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All deposits and withdrawals are subject to the following conditions:

• The minimum deposit amount is MYR 30 per transaction.
• All deposited funds must be from a legitimate source and belong to you personally. bul99 strictly prohibits the use of funds from illegal or unauthorized sources.
• Withdrawals will be processed within 15 minutes to 4 hours depending on the withdrawal method selected. Withdrawals to e-wallets are generally faster than bank transfers.
• BUL99 reserves the right to request additional verification documents before approving withdrawal requests, particularly for amounts exceeding certain limits.
• Any taxes, service charges, or fees imposed by banks or payment providers are solely the member's responsibility.
• Withdrawals may only be made to a bank account or e-wallet registered under the same member's name. Withdrawals to third-party accounts are not permitted.

BUL99 is not responsible for any delays caused by banks or third-party payment providers. If you experience any issues with a transaction, please contact our support team with proof of the transaction for further investigation.

5. Bonuses, Promotions & Rewards Program

BUL99 offers a wide range of bonuses and promotions for new and existing members. All bonus offers are subject to specific terms and conditions stated on the Promotions page. General conditions applicable to all bonuses are as follows:

• Every bonus received carries a wagering requirement (rollover) that must be met before a withdrawal is permitted. The rollover ratio and bonus validity period will be clearly stated in the terms of each offer.
• Each member is eligible for each bonus type once only, unless stated otherwise. Attempting to claim the same bonus more than once through multiple accounts constitutes fraud.
• BUL99 reserves the right to void bonuses, forfeit winnings, or close accounts where bonus abuse is found.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• BUL99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• The bul99 VIP Program offers tiered rewards based on cumulative wagering amount. Full details of the VIP program are available on the VIP.

Members suspected of abusing the bonus system — including but not limited to hedge betting to meet rollover requirements — may face actions including bonus cancellation and account suspension.

6. Game Rules & Wagering

All games offered at bul99 — including video slots, Live Casino, table games, and sports betting — are operated by internationally licensed providers using software systems independently verified as fair by regulatory bodies. By playing at bul99, you agree that:

• The results of all games are final. Any result displayed on screen after a round is completed cannot be voided or disputed on the grounds of common technical issues such as internet disruption on the user's end.
• BUL99 is not responsible for any losses resulting from internet connection disruptions, device failures, or technical issues beyond the platform's control.
• The use of automated software, bots, artificial intelligence tools, or any unauthorized method to play is strictly prohibited and may result in account closure and forfeiture of all wins.
• Sports betting is subject to the specific rules of each sport and league. bul99 reserves the right to void any bet in the event of a data error or exceptional circumstances such as match cancellation.

7. Fair Play & Prohibited Conduct

BUL99 is committed to maintaining a fair and safe gaming environment for all members. The following activities are strictly prohibited and may result in account closure and legal action:

• Fraud, document forgery, or submission of false information during registration or the KYC process.
• Attempting to hack, disrupt, or manipulate bul99's systems, software, or databases.
• Use of unauthorized payment methods, stolen credit cards, or funds derived from illegal activities.
• Holding multiple accounts for the purpose of obtaining bonuses or circumventing wagering limits.
• Collusion between players in table games or Live Casino.
• Spreading false or defamatory information about bul99 on public platforms.

8. Privacy & Data Protection

BUL99 takes the protection of all members' personal data seriously. The collection, processing, and storage of your personal information is carried out in accordance with the BUL99 Privacy Policy, which can be read in full on the Privacy Policy. In summary, here are our commitments:

• Your personal data is used solely for account management, transaction processing, KYC compliance, and service-related communications.
• All data is stored with SSL 256-bit encryption and is accessible only by authorized personnel.
• BUL99 will not sell or share your personal data with third parties for marketing purposes without your consent.
• You have the right to request a copy of the personal data we hold about you, or to request its deletion in certain circumstances, in accordance with applicable data protection laws.

9. Account Suspension & Closure

BUL99 reserves the right to suspend or close any member's account at any time for the following reasons:

• Violation of any terms and conditions stated in this document.
• Suspicion of fraud, money laundering, or other illegal activities.
• Failure to complete the KYC verification process within the stipulated timeframe.
• A self-exclusion request submitted by a member on responsible gambling grounds.
• Instructions from a regulatory body or relevant authority.

If your account is closed due to a terms violation, bul99 reserves the right to hold the account balance pending the completion of an investigation. If no violation is confirmed, any valid balance will be returned to you. You may also request voluntary account closure at any time by contacting our support team.

10. Disclaimer & Limitation of Liability

The bul99 platform is provided "as is" and "as available". While we strive to ensure the platform's availability and accuracy at all times, bul99 makes no guarantee that the platform will be entirely free from disruptions, errors, or viruses.

• BUL99 is not liable for any direct, indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• BUL99 is not responsible for financial decisions made by members based on information on the platform. Gambling involves the risk of losing money and members should be fully aware of this fact.
• Any third-party links or content that may appear on the platform are beyond bul99's control, and we are not responsible for such content.
• Bul99's maximum total liability to any member under any circumstances is limited to the net deposit amount made by that member within the 30 days preceding the claim.

11. Amendments to Terms and Conditions

BUL99 reserves the right to update or amend these terms and conditions at any time. Amendments take effect immediately upon publication on this platform. We will endeavour to notify members of significant changes via in-platform notifications or email.

Continued use of the bul99 platform after the published amendment date will be considered acceptance of the revised terms. If you do not agree with the amendments, you must cease using the platform and contact us to close your account.

The most current version of the terms and conditions will always be available on this page. The "Updated" date shown at the top of this document indicates when the latest amendment took effect.

12. Contact Us

If you have any questions, concerns, or feedback regarding these terms and conditions, the bul99 team is ready to assist you. You may reach us via:

• Live Chat: Available 24/7 directly within the BUL99 platform — the fastest way to get a response.
• Email: [email protected] (response within 24 hours)
• FAQ: Visit the page FAQ for answers to frequently asked questions.

The bul99 Bahasa Malaysia-speaking support team is available to serve you every day, around the clock.